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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Devon P. (UKy524)

April 16, 2025

5  out of  5
rating by Devon P. (UKy524)
"Alex always helps me out. A+"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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M W

March 30, 2025

5  out of  5
rating by M W
"Because our current insurance provider had been consistently raising our monthly rates, we were shopping around for a new auto, home and umbrella provider. We contacted a total of 4 different companies (USAA, Farmers, Geico, State Farm) and spent quite a bit of time comparing quotes and asking questions to ensure we purchased the coverage we needed. Two of the companies had us on hold for close to an hour before we were able to talk to someone either in another country with a thick accent or someone who didn’t seem to know more than we did about insurance. When we talked to Alex, he took the time to break down exactly what would be a good choice for our particular situation. We really appreciated the customized service we received and his positive attitude. No matter how many questions we asked and re-asked, he explained the coverages and prices until we understood what we needed and what they could provide. Even though State Farm wasn’t the least expensive of the 4 companies (they were 2nd to least expensive but provided more coverage), we chose to go with them because our coverage was more and the customer service we received was top notch. We’ve already recommended this office to another family member. Thank you Alex!"
We responded:
"Thank you for your wonderful review! I'm thrilled to hear that you appreciated the personalized service from Alex and found the coverage options helpful. Your trust and recommendation mean the world to us! If you have any questions or need assistance in the future, please feel free to reach out. Thanks again for choosing State Farm!"
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Timothy Lovell

March 26, 2025

5  out of  5
rating by Timothy Lovell
"I’ve worked with Alex Gerung for a few years now and he’s been great every time. Saved me quite a bit on insurance and explained the cost and discounts in detail. 10/10 would always recommend these guys."
We responded:
"Thank you so much for your wonderful review! We truly appreciate your kind words and are thrilled to hear about your positive experiences with Alex Geung and our team. It’s great to know that we could help you save on insurance while providing clear explanations about costs and discounts. Your recommendation means the world to us, and we’re always here to assist you whenever you need."
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Ariel Bonell

March 19, 2025

5  out of  5
rating by Ariel Bonell
"I can’t say enough about the pleasant experience I had getting a bundle “Home, vehicles and recreational vehicle” policy. Alex Geung is amazing, he made my decision to leave my previous insurance company extremely easy! Also, the customer service I received is second to none, I highly recommend him and this State Farm office."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Alex and the rest of the team are dedicated to providing top-notch service, and we're here to assist you with all your insurance needs. We look forward to serving you!"
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Michelle Crewse

March 19, 2025

5  out of  5
rating by Michelle Crewse
"Justin and his team have been amazing for the past 3 years. The level of personal attention is beyond all expectations."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Adam Petrillo

February 21, 2025

5  out of  5
rating by Adam Petrillo
"I was at a different branch trying to set up home insurance and was put in contact with Alex. After a short conversation with him, I promptly submitted to be transferred to their branch. Not only did he immediately contact me once the transfer was complete, he discussed the changes he would make, and then promptly made them while on the phone with me. He had the patience and expertise to perfectly explain what each of the coverages are and their applicability, and we agreed together on the best options for me. After that, he evaluated me for an auto policy after seeing that my current company was providing inadequate coverage for too much. He submitted for any and all applicable discounts for my policies and got me an amazing rate for all of them. All while asking me about my day and having a lovely conversation. 10/10 absolutely recommend if you prefer a competent, intelligent, friendly, and awesome agent experience."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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C Knight

February 17, 2025

5  out of  5
rating by C Knight
"State Farm has been great! I've always been well taken care of by them and there have been no problems or issues with any of their services! Great team!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Angel Salha

February 7, 2025

5  out of  5
rating by Angel Salha
"Alex and Justin always go above and beyond to help me get reasonable insurance rates on my vehicles. I have been with State Farm for many years and they have always treated me very well. I truly recommend them. Thank you Alex and Justin"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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nashika griffen

February 6, 2025

5  out of  5
rating by nashika griffen
"I felt like family from the moment I joined Justin Gemoll State Farm Insurance Agency. Every conversation with Alex Geung left me feeling confident in the knowledge my representative provided me, which allows me to be confident in the decisions I make regarding my insurance needs. Alex Geung’s customer service always goes above and beyond not matter the size of the task. I appreciate being valued and heard from beginning to end of a call, when I speak to the team at Justin Gemoll’s Office. Thank you, Nashika Griffen"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Timothy Coomes

December 20, 2024

1  out of  5
rating by Timothy Coomes
"Justin Gemoll's malicious deception removed my collision coverage WITHOUT MY KNOWLEDGE OR CONSENT, still charging me full premium – blatant theft by manipulation. Blindsided by deception, I was sideswiped by another driver at 60mph – injured and helpless. The insult: State Farm's corrupt ruling denied my claim, shamelessly declaring me at fault despite overwhelming evidence, solely because I lacked legal funds to fight their billion-dollar bias. WARNING: Do not trust Justin Gemoll or State Farm – they are NOT on your side and not like a good neighbor"
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Xandria Subject

December 13, 2024

5  out of  5
rating by Xandria Subject
"Alex and Justin have always been kind and taken care of me with State Farm. I have even gone through moves with them and they always try to reduce my policy whenever they can. They have also been able to help me when I have had late payments, when going through a lot of stressful events and waived those for me when possible. Very caring team and good communication skills."
We responded:
"Thank you so much for sharing your experiences with our office! Providing exceptional customer service is a top priority for our team and we appreciate the positive feedback. If there is ever anything we can do to help just let us know. "
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Dennis Capps

November 27, 2024

5  out of  5
rating by Dennis Capps
"Purchased a vacation home in Peoria, AZ. My primary State Farm coverage is in Colorado. Justin Gemoll, State Farm Agency in AZ provided the added policy bundled with current coverage. Justin's account rep, Alex Geung did a fantastic job focusing to provide my Insurance and expedited the day before Thanksgiving. I am extremely Satisfied and Happy. D.Capps"
We responded:
"Thank you for the positive feedback Dennis. Customer service is a top priority for us and I am glad we could assist with your insurance needs!"
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Jerry Vargas

November 26, 2024

5  out of  5
rating by Jerry Vargas
"Thank you Alex Geung for your assistance on my renters insurance, very professional and helpful. Takes time and pride with his job. Excellent service!"
We responded:
"Mr. Vargas, we're pleased to hear you had a great experience with our knowledgeable professionals! Providing top-notch customer service is our priority and we're grateful for your positive feedback. If you ever need assistance in the future, feel free to reach out to our office!"
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Alissia Fernandez

October 11, 2024

5  out of  5
rating by Alissia Fernandez
"Alex is very helpful and patient! I appreciate all the time he took to answer my questions and get me covered. Thank you so much!!"
We responded:
"We really appreciate your feedback Alissia! Please let us know if you ever need anything! "
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Ryan Murphy

August 9, 2024

5  out of  5
rating by Ryan Murphy
"Justin and Chloe were incredibly helpful when I moved from out of state to Phoenix. They almost doubled my coverage on auto and saved me $50/month. Extremely friendly and always quick to provide support or answers. Can't recommend them enough!"
We responded:
"Thank you so much for sharing your experience with our office Ryan! Your positive feedback means a lot to us as we pride ourselves on providing great customer service! "
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Lela Calhoun

March 25, 2024

5  out of  5
rating by Lela Calhoun
"Justin has been my agent for a few years now, he has a wonderful team .No matter the craziness he has helped with my auto and home. I know, I'm covered . Thank you"
We responded:
"Thank you so much for the 5-Star review Lela! Providing excellent customer service is a top priority for our office and your feedback means a lot to us! "
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Sylvia Venegas Diaz

March 7, 2024

5  out of  5
rating by Sylvia Venegas Diaz
"Thank You All You Do For Us Justin Gemoll All I want To say Is I Truly Am So Happy since I was Just Pass Around With Many Agents you were The Only one Who Reach Out To Me And Help Me And Told Me U are My Agent I won’t change U I want to Continue With You Till The End Again I will Keep Referring People To u Guys Again Thank You for All"
We responded:
"Thank you so much for the 5-Star review! We truly appreciate your feedback and will do everything we can to help you and your family! "
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Austin Berg

March 2, 2024

5  out of  5
rating by Austin Berg
"Such a great team to work with, love talking to them!"
We responded:
"Thank you for the 5-Star review Austin! We are here to help if you ever need anything! "
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Patrick Casebeer

February 26, 2024

5  out of  5
rating by Patrick Casebeer
"Justin and his team are fantastic! They are always helpful and truly care about their customers. He is a great agent and his office and team are terrific!"
We responded:
"Thank you so much for the review Patrick! Taking great care of our customers is our top priority. If you ever need anything please let us know! "
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Lisa Hatch

January 9, 2024

5  out of  5
rating by Lisa Hatch
"He very knowledgeable and very helpful. Always returns calls in a timely manner. I have already recommended him to friends and family!"
We responded:
"Thank you so much for the 5-Star Review Lisa! We truly appreciate the compliment! "
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Darryl K

August 22, 2023

5  out of  5
rating by Darryl K
"Great experience working with Justin on my life insurance and auto insurance. Thank you."
We responded:
"Thank you for the 5-Star Review! I am so happy we could help you protect what matters most! "
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Davion Lamb

August 15, 2023

5  out of  5
rating by Davion Lamb
"Purchased my insurance online simple easy process nothing changed after the fact which is great ! About 30 minutes later I had a rep from the local office reach out to me which in 2023 is amazing great customer service awesome attitudes. Also can I say out of multiple large insurance firms denied carry both of my vehicles they didn’t blink an eye as well as the price per month was exceptional to todays standards and the vehicles I’m covering 😁 keep up the great work"
We responded:
"Thank you so much for the 5-Star Review Davion! Customer service is a top priority for our office. Thank you for sharing your experience today. If you ever need anything we are just a call or click away! "
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Tami Lively

June 6, 2023

5  out of  5
rating by Tami Lively
"Very helpful...and a great price thank u"
We responded:
"Thank you so much for the 5-Star Review Tami! We appreciate your feedback and are looking forward to working with you for years to come! "
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Payton Jack Rabbit Construction

March 20, 2023

5  out of  5
rating by Payton Jack Rabbit Construction
"It was a pleasure to meet Justin Gemoll, stopped into the office to say hello and they were very welcoming. I would recommend this office based on how they manage risks of everyday life and values when referring companies to help with claims."
We responded:
"Thank you so much for the 5-Star Review Payton! It was a pleasure meeting with you as well. Providing exceptional customer service is a top priority for our office. Please let us know if there is anything we can do to help out in the future! "
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Chuck M

January 26, 2023

5  out of  5
rating by Chuck M
"Justin and his staff are top notch customer service! I finally found someone in Az that is personable and will be a friend! Not only is he a great person, he saved our family a ton of money and I will be referring everyone to him! Thank you Justin"
We responded:
"Thank you for the 5 Star Review Chuck! I am so happy we were able to help you and we are looking forward to serving your family for years to come!"